Responsible Gambling Policy
Effective Date: April 17, 2025
At palazurahotel, your well-being is our priority. We believe gambling should remain a form of entertainment—not a source of harm or distress.
Our Commitment
palazurahotel is dedicated to promoting a safe and responsible gaming experience by:
- Preventing underage individuals from accessing gambling services
- Offering tools that encourage mindful, balanced gameplay
- Providing resources and support for guests facing gambling-related challenges
- Maintaining a secure, transparent, and responsible environment for all players
Minimum Age Requirement
Guests must be 18 years or older, or meet the legal gambling age in their jurisdiction—whichever is higher. All accounts undergo strict age verification. Any indication of underage gambling will result in immediate suspension.
Understanding the Risks
Gambling involves financial risk and should never be treated as a strategy for income. It is a form of recreation—not a solution to financial problems.
Tips for Responsible Gaming
- Set spending and time limits before you begin
- Avoid gambling when tired, stressed, or under the influence
- Take regular breaks to maintain perspective
- Never chase losses—this usually leads to greater losses
- Remember: Gambling is entertainment, not a way to earn money
Tools to Stay in Control
palazurahotel offers the following features to help you manage your play:
- Deposit limits (daily, weekly, monthly)
- Session reminders and time alerts
- Voluntary short-term time-outs
- Cooling-off periods
- Full self-exclusion options
Self-Exclusion Support
If gambling begins to negatively affect your life, you can choose to temporarily or permanently self-exclude. This confidential process is in place to prioritize your long-term well-being.
Signs of Problem Gambling
Be aware of warning signs such as:
- Spending more time or money than intended
- Hiding gambling behavior from others
- Using gambling to escape emotional stress
- Feeling guilt, anxiety, or regret after gambling
If any of these signs feel familiar, it’s important to seek support early.
Support & Resources
Help is always available. If you or someone you know is struggling, reach out to one of these trusted organizations:
- BeGambleAware
- GamCare (UK)
- National Council on Problem Gambling (US)
- Gambling Therapy
You are never alone—support is always within reach.